Support
Remote Check
A straightforward method for checking stock, cold-chain, and order queries remotely with South African trade teams.
How Remote Check fits into a normal trading week
Remote Check is for stock, cold-chain, and order questions that can be cleared up without a site visit. It helps trade teams confirm what was sent, what was labelled, and what arrived at the hub or counter.
For Remote Check, begin with the product name, dispatch date, and where the issue was seen. Include whether the question is about stock count, temperature hold, labels, or a short delivery. Johannesburg hubs, Durban humidity, Cape Town receiving slots, and load-shedding all change what the team needs to verify from photos and notes.
Send the first images before anything is moved or relabelled. A wide shot of the cold room, a close shot of the carton label, and one image of the unit display usually help more than a long explanation. Where a kitchen or counter has mixed batches, note which boxes were opened and which remained sealed.
Checks covered by Remote Check
Remote Check helps sort out whether stock arrived as packed, whether labels match the order, and whether storage conditions look right for the product on hand. The record stays tied to one query, which makes it easier to compare what left dispatch with what reached the hub, kitchen, or butcher counter. Use it when the matter can be cleared without sending someone to site.
Before you send anything through the contact form, gather the order reference and the times noted on site. If Baywest is the location, name Baywest clearly in the message. Copy the carton counts and label codes into the message.
- Cold room, counter, or unit photos
- Carton labels shown before handling
- Order query logged with the team
Trade conditions that affect checks
Remote checks often need context from receiving patterns, export traffic, and older refrigeration on site. OR Tambo dispatch periods, regional cold-store cut-offs, and late handover at busy kitchens can all shape what appears in the photos. Separate a once-off shortage query from the standing weekly order so records do not get mixed.
At coastal sites, condensation and humidity can affect cartons, labels, and door discipline around chillers. Inland locations may show dust, power interruptions, or stock moved between units during outages. Note whether temperatures were taken during normal trade or straight after load-shedding, because that changes how the reading is viewed.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
What to send with images
Send Remote Check clear photos of the room, unit or machine, your site timing, and what has already been tried. Keep the subject line factual.
Add the order summary, delivery note, or stock sheet if you have them at hand. One short note stating what was found, when it was found, and what has been tried on site helps the team read the images against the paperwork. Keep each attachment tied to the same query rather than splitting the details across separate messages.